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Frequently Asked Questions

Your Aussie Gear Experts

FAQs for MaxMyer

We’ve put together answers to some of the most common questions from our amazing customers. If you’re still scratching your head, just give us a shout—we’re always happy to help!

It’s super simple! Just browse through our range of top-notch gear, add your picks to the cart, and head to checkout. Pop in your shipping and payment details, and you’re all set.

Once your order is in, you’ll get an email confirming the details. If you can’t find it, check your spam or promotions folder (sometimes emails like to hide in there!).

We dispatch orders in 1-2 business days. After that, it’s over to AusPost or Other Shipping Partners. Here’s the usual timeline:
  • Metro Areas: 3-5 business days
  • Regional Areas: 5-7 business days
You’ll get a tracking link to follow your order every step of the way.

When your order ships, you’ll get an email with a tracking link. Just click it to see where your parcel’s at.

First, check your spam or junk mail folders—sometimes emails wander off. If it’s still missing, flick us a message at max@maxmyer.com.au or call 03 9016 3700, and we’ll sort it out for you.

 Need to make a change? No worries—just contact us as soon as you can at max@maxmyer.com.au or call 03 9016 3700. If your order hasn’t been shipped yet, we’ll do our best to help.

Yes, you can! If your order hasn’t been shipped, let us know ASAP, and we’ll cancel it for you. If it’s already on its way, you can return it for a refund once it arrives.

Yes, we do bank transfers just contact us as soon as you can at max@maxmyer.com.au or call 03 9016 3700. But we’ve also got you covered with safe and easy payment options like credit/debit cards, PayPal, Zip and Afterpay.

Absolutely. All our products come with a manufacturer warranty. If something’s not right, contact us at max@maxmyer.com.au, and we’ll help sort it out for you.

You bet! We’ve always got cracking deals, bundles, and discounts happening. Keep an eye on our Social Pages (Facebook/Instagram) or subscribe to our newsletter for the latest offers.

We pride ourselves on top-notch service, but if something’s not right, let us know. Email us at max@maxmyer.com.au or call 03 9016 3700, and we’ll make it right.

Absolutely! If you’re busy or need a hand, just give us a call at 03 9016 3700 or email us at max@maxmyer.com.au. We’ll take care of everything for you—simply check the invoice we send, click the payment link, and your order will be placed. Easy as! We’re here to make your shopping experience as smooth as possible. Don’t hesitate to reach out!
Got more questions? We’re here to help. Drop us a line or give us a ring—supporting Aussies like you is what we’re all about!

AUSTRALIAN OWNED

60 DAY EASY RETURNS

FREE SHIPPING ORDERS OVER $200

2 DAYs DISPATCH