At MaxMyer, we want to make sure you’re thrilled with your purchase. If something doesn’t work out, don’t worry—returning your items is simple and stress-free.

Pre-Paid Return Labels

We’ll send you a pre-paid. The cost ($10–$25, depending on size) will be deducted from your refund or credit. Easy and affordable!

Received a Faulty or Damaged Item?

Sometimes things go wrong, and we’ll make it right. Send photos and details to max@maxmyer.com.au or call 03 9016 3700, and we’ll arrange a repair, replacement, or refund quickly.

How To Request A Return

1. Log In

Sign in to your MaxMyer account using your registered email.

2. Go to Your Account

Navigate to your account dashboard.

3. Select Your Order

Locate and select the order you wish to return.

4. Click Return Request

Choose the "Return Request" option for the selected order.

5. Provide Details

Select the reason for your return and add any additional notes for the reviewer.

6. Submit Request

Click "Request Return" to submit your request.

7. Review Process

If your return window is still open, your request will be sent for review.

8. Approval Notification

You’ll receive an email notifying you if your return request is approved or rejected.

Please ensure your return meets our policy requirements for a smoother process.